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	<title>Market Research Facts &#187; surveys</title>
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		<title>Customer Satisfaction Vs Mystery Shopping</title>
		<link>http://marketresearchfacts.com/customer-satisfaction/customer-satisfaction-vs-mystery-shopping/463.htm</link>
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		<pubDate>Thu, 15 Apr 2010 16:57:10 +0000</pubDate>
		<dc:creator>Farai</dc:creator>
				<category><![CDATA[Customer satisfaction]]></category>
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		<description><![CDATA[In continuation of my article, it is important to note that every company needs to measure customer satisfaction.  It is the heart of any modern business strategy. Research has shown that most companies spend about 3% of revenues on measuring customer satisfaction. Understanding customer demographics, expectations, motivations, and desires creates an opportunity to serve customers better [...]<p>Post from: <a href="http://marketresearchfacts.com">Market Research Facts</a><br/><br/><a href="http://marketresearchfacts.com/customer-satisfaction/customer-satisfaction-vs-mystery-shopping/463.htm">Customer Satisfaction Vs Mystery Shopping</a></p>
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