http://marketresearchfacts.com/research-resources/methods-of-getting-information-from-customers/478.htm Market research information for decision making Tue, 04 Jan 2011 05:16:39 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://marketresearchfacts.com/research-resources/methods-of-getting-information-from-customers/478.htm/comment-page-1#comment-3738 Roula Bazerbashi Sun, 19 Sep 2010 03:37:03 +0000 http://marketresearchfacts.com/?p=478#comment-3738 Farai, I totally agree with what you mentioned in this post. All companies have to meet their customers' needs. And many companies don't like to conduct a market research because they think it's expensive; although it's very necessary in this changing environment. I also liked the ways that you suggested about sources of getting useful information about customers. I would like to add one more source to what you mentioned before, which I think is really important and is, for the most of the times, for free. This source is the internet and social media networks. Through the internet you can gather information about customer's main needs in a certain industry and the trends of this industry. And through social networks, you can engage in a very friendly conversation with your customers, know their needs and how to meet these needs. Through Facebook, twitter, etc. you can figure out what people are saying about your company and what they are expecting from your company to provide them. I think this source is really important and its roles and benefits are increasing day by day. Farai, I totally agree with what you mentioned in this post. All companies have to meet their customers’ needs. And many companies don’t like to conduct a market research because they think it’s expensive; although it’s very necessary in this changing environment. I also liked the ways that you suggested about sources of getting useful information about customers. I would like to add one more source to what you mentioned before, which I think is really important and is, for the most of the times, for free. This source is the internet and social media networks. Through the internet you can gather information about customer’s main needs in a certain industry and the trends of this industry. And through social networks, you can engage in a very friendly conversation with your customers, know their needs and how to meet these needs. Through Facebook, twitter, etc. you can figure out what people are saying about your company and what they are expecting from your company to provide them. I think this source is really important and its roles and benefits are increasing day by day.

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